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Position Title: Claims Coordinator
Requisition ID: 825
Career Group (ADSP): Administrative
Division: Human Resources (01000177) 
Department: Human Resources  
Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) 
Province: Canada : Ontario 
Position Type: Permanent  



The Claims Coordinator is responsible for daily administration of all Workplace Safety and Insurance Board Claims (WSIB), including the data entering of all preliminary information regarding employee accidents into the Parklane system and responding to inquiries about claims. Represents the Company's interests through written correspondence to WSIB and gathers information regarding objections to claims.


Specific Responsibilities

  • Reviews accident investigations, ensures all necessary information is present, follow-up with stores to obtain necessary information.
  • Ensures all necessary forms are completed in a timely manner and sent to WSIB.
  • Contacts the worker to set up immediate modified Return to Work programs.
  • Prepares correspondence to WSIB regarding worker's objection to immediate accommodation.
  • Writes letters to WSIB regarding objection or request for Second Injury and Enhancement Fund (SIEF).
  • Acts as the first point of contact to respond to claims inquiries from all levels including strore management, injured workers, HR staff and WSIB staff.
  • Completes WSIB requested employer reports.
  • Maintains contact with WSIB regarding letters of objection.
  • Responsible for opening and distributing mail.
  • Responsible for  ordering department supplies through Grand and Toy.
  • Responsible for payment of invoices.
  • Ensures that worker's leaves are coded in SAP.



  • College study (2 years) in a relevant field
  • 1-3 years relevant work experience
  • Intermediate knowledge of Microsoft Office
  • Knowledge of SAP
  • Must have above average communication skills
  • Proficiency with Parklane systems an asset
  • General H.R. knowledge, specially Workers Compensation and WSIB legislation


Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.
Metro is committed to accommodating applicants and employees with disabilities.  Should you require an accommodation or wish to receive this application in an accessible format, please advise.
Only applicants that meet the qualifications will be contacted.
We respectfully request no calls or unsolicited resumes from agencies.