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Coordinator Operations Transportation


Toronto, Ontario, CA

Position Title: Coordinator Operations Transportation
Requisition ID: 30772
Career Group (ADSP): Distribution Center
Division: Logistics and Distribution (80190524) 
Department: Logistics and Distribution  
Work Location: METRO ON - 190 THE WEST MALL (#A-WM2) 
Province: Canada : Ontario 
Position Type: Permanent  


Monitor, control and manage business operations to meet customer expectations and company goals.


Specific Responsibilities:
•    Reports to Operations Manager
•    Ensures that deliveries are on time and as planned
•    Communicates all delays to stores and provides ETAs
•    Maintains proper equipment allocations for each Distribution Centre (DC) daily and as required
•    Follows up on any equipment failures to ensure timely repairs
•    Acts as the first point of contact for stakeholders
•    Monitors and reports time performance for each DC, communicates and identifies potential service failures
•    Develops and coordinates tactical transportation plans for multiple customers
•    Maintains and verifies load information and details for accuracy and availability 
•    Captures and reports on all carrier performance trends
•    Responds to customer queries regarding the status of shipment pickups and delays
•    Provides timely communication and customer service functions in a multi-customer environment 
•    Establishes and maintains effective relationships with the Metro distribution network through professional and timely communication and inquiry responses
•    Prepares related documentation in accordance with the set operational procedures
•    Resolves store delivery issues, and if necessary, elevates to management for resolution
•    Assists in incident investigations and determines causes and corrective actions
•    Maintains current knowledge of industry standards & practices
•    Interfaces with a variety of stakeholders on both routine and complex issues
•    Develops and maintains positive relationships with carriers and service providers
•    Requirement to be cross trained on each function of the sector
•    Ensures department processes and procedures are adhered to
•    Responsible for the collection of data for the department KPIs
•    Monitors and reacts to store wait times to reduce cumulative totals 


•    University/college education in related field
•    Experience in SAP, Blue Yonder (JDA), MS Office
•    1-5 years previous experience in the Transportation industry
•    Excellent oral and written communication and interpersonal skills
•    Handles high stress situations in a professional manner
•    Ability to speak French an asset


•    Distribution Centre staff and management
•    Contract carrier operations staff and management
•    Suppliers, vendors and government departments 


Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.
Metro is committed to accommodating applicants and employees with disabilities.  Should you require an accommodation or wish to receive this application in an accessible format, please advise.
Only applicants that meet the qualifications will be contacted.
We respectfully request no calls or unsolicited resumes from agencies.

METRO INC. is a food and pharmacy leader in Québec and Ontario. As a retailer, franchisor, distributor, and manufacturer, the Corporation operates or services a network of 953 food stores under several banners including Metro, Metro Plus, Super C, Food Basics, Adonis and Première Moisson, as well as 648 drugstores primarily under the Jean Coutu, Brunet, Metro Pharmacy and Food Basics Pharmacy banners, providing employment directly or indirectly to almost 90,000 people.

Our five customer promises are simply that... promises to provide our customers with the best shopping experience possible. Under each promise are actions that support it.

Our five customer promises:

  • Great quality fresh products
  • The people are great
  • It's easy to shop
  • Customers get what they want
  • Prices are good

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