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Metro

Position Title: Customer Engagement, Intern (Summer 2020)

 

Analytic Specific Responsibilities:

  • Conducting customer and transactional category analysis to support merchandising questions (using different analytics platforms – dunnhumby shop, SAP BW, Nielsen etc.)
  • Running data extracts and reports based on customer satisfaction survey data
  • Helping us set up an secondary insights library, to organize trends and thought leadership around relevant industry topics.

Customer Engagement & Loyalty Team:

  • Document historical key performance indicators for the Ontario loyalty programs, while providing financial scenarios for mass loyalty initiatives and make recommendations on Loyalty promotions
  • Develop financial scenarios for mass loyalty initiatives and make recommendations on Loyalty promotions.
  • Complete weekly reports/dashboards specific to loyalty indicators (eg. Transactions, enrollments, gift certificates redeemed, etc.)
  • Identify eligible members for specific offers based on pre-determined criteria
  • Manage the annual loyalty measurement plan and identify opportunities to better use existing analytical tools
  • Develop reports and dashboards for all Ontario loyalty initiatives
  • Work with Dunnhumby and Air Miles regarding all customer data questions/queries

Administrative Responsibilities:

  • Maintain, track and update project-based work, financial reports, loyalty KPI reports and other ad hoc assignments.
  • Work with cross functional teams on various projects and campaigns.

 

Qualifications:

  • Student working towards the completion of an undergraduate degree or diploma in Mathematics / Data Analysis and Measurement / Retail Science. 
  • Demonstrated technical experience preferred - proven ability to work with databases / analytical platforms and/or strong ability to learn quickly.
  • Intermediate experience in Microsoft Excel and Office. Advanced would be an asset.
  • Strong interpersonal and communication skills.
  • Excellent written and verbal communication skills.
  • Excellent time management skills.
  • Independent thinker interested in taking initiative.
  • Proven ability to multitask and follow up on actions/ issues

 

IND1

 

Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment. 
 
Only applicants that meet the qualifications will be contacted for an interview.
 
Applicants must advise their direct supervisor that they are applying for the position.


Job Segment: Part Time, Seasonal, Merchandising, Retail

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