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Position Title: Field Specialist Front-End
Requisition ID: 2543
Career Group (ADSP): Administrative
Division: Operations Discount (01006151) 
Department: Stores Operations  
Province: Canada : Ontario 
Position Type: Permanent  




This position is responsible for ensuring that department standards are maintained, for helping with training and opening of new stores, and for offering support to Store Managers in the respective operational area.  This position is also responsible for the set-up of all new department initiatives in stores for assigned territory.


Specific Responsibilities:


  • Act as the main contact to assigned Stores in regard to Front end department operations.
  • Supervise the set-up of the Front-End Department in new stores, Renovations and Capital Projects.
  • Work with assigned stores in identifying and correcting operational weaknesses in the department.
  • Support stores in the execution of our Customer Service Training (HHI Program) and other similar programs as may follow.
  • Support and provide direction regarding the scanning functions throughout the store.
  • Continuous review of services offered and keeps current on customer needs and competitive activity.
  • Supports Store Management in developing store employee skills, including technical, leadership and customer service.
  • Responsible for set-up of all department initiatives within Stores.  Execute new Best Practices and provide feedback.
  • Provide second-level technical support to the Metro Help desk and stores as a subject matter expert on front-end applications.
  • Review, track and report on applicable department audits.
  • Follows all Company policies and procedures, government regulations, Health & Safety, and Food Safety regulations, as well as compliance with collective agreements.
  • Occasional overnight travel and Sunday work required.
  • Other duties as may be assigned by Operations Management.




  • College diploma or University Degree, or other appropriate certification.
  • 5 -7 years of relevant knowledge and experience, including some management experience.
  • Intermediate computer skills – working knowledge of Microsoft Office, SAP and BDMS an asset.
  • Excellent verbal and written communications skills.
  • Knowledge of applicable laws and regulations, and emerging trends.
  • Valid driver’s license.




Internally has regular contact with Store Management, Department Managers, various Head Office departments.  Externally has contact with vendors and suppliers, various government representatives and customers.





Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.
Metro is committed to accommodating applicants and employees with disabilities.  Should you require an accommodation or wish to receive this application in an accessible format, please advise.
Only applicants that meet the qualifications will be contacted.
We respectfully request no calls or unsolicited resumes from agencies.

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