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Manager Risk Management


Toronto, Ontario, CA

Position Title: Manager Risk Management
Requisition ID: 32856
Career Group (ADSP): Administrative
Division: Nat - Finances (80069743) 
Department: Risk Management  
Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) 
Province: Canada : Ontario 
Position Type: Permanent  


Joining our team has its advantages! 

•    Flexible schedule to promote work/life balance
•    Telecommuting in hybrid mode
•    Group insurance from the first day
•    Very competitive pension plan
•    Generous holiday policy
•    Personal days
•    Employee Assistance Program
•    Free parking
•    Opportunity for professional development


This is a senior risk management position, with authority to make decisions on claims management issues affecting the organization.  This position is responsible for the necessary leadership to identify, evaluate, mitigate, and monitor the company's risk. The risk manager is accountable for achieving strategic objectives and communicating relevant risk and control direction and awareness to key stakeholders.  

Specific Responsibilities:
•    Lead the risk management team; execute training and development, monitor performance; organize for productivity, priorities and objectives.
•    Handling high level/confidential claims and/or escalate claims 
•    Responsible for department budgeting and allocating costs to appropriate business areas.
•    Authorize settlement authority, expenses and fee's paid on claims to internal claims specialists and external Insurers, adjusters and defense counsel.
•    Identify and analyze trends and stats; communicate to key stakeholders for awareness, performance measures, design and execute appropriate delivery method; recommend appropriate risk management techniques for reducing hazard and reputation risk.
•    Monitor and update on a quarterly basis insurance value of all Ontario properties and assist the Director, Risk Management on validating all information for renewal purposes
•    Completes quarterly reports for necessary stake holders on trends, financial exposure, claim count and other such reports required
•    Examine contractual agreements and contractor/vendor programs and recommend acceptable risk control; comment on language, indemnity, transfer, limits and coverage for use in various business decisions.
•    Manage data collection, web based application and physical files and their security.  Ensure compliance with applicable laws, statute, legislative requirements and Company policy.  
•    Monitor and audit claim files for: legal requirements at closure; investigative material and evidences, assessments, resulting financial impact; ensure database integrity.
•    Participate and represent the company at mediations and other court appearances; select and prepare Company witnesses for Examination of Discovery.
•    Design and develop presentations on timely risk management and administering topics.
•    Align key stakeholders with respect to identifying and implementing techniques and best practices to respond to occurrences, new emerging trends, unacceptable and tolerable or successful outcomes.

•    University or College degree
•    5 years of relevant experience of risk management and/or insurance experience, with claims experience, preferred or proven track record in a similar role
•    Experience in the retail sector an asset, but not required
•    Ability to work on multiple projects simultaneously
•    Expertise in team management
•    CRM, CIP designation preferred
•    Intermediate skills in MS Office, Power point, Excel and Web Based data collection
•    Excellent verbal and written communication skills.
•    Some travel required

Office, Stores, Insurance Representatives (Brokers, Adjusters, Account Manager and Specialists, Underwriters), Third party insurers, adjuster, legal counsel or company affiliates (contractors, suppliers, landlords, delivery service), Legal representatives (defense, plaintiff), Government representatives (CFIA, Public Health), Risk Management Professionals (ORIMS Networking)



Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.
Metro is committed to accommodating applicants and employees with disabilities.  Should you require an accommodation or wish to receive this application in an accessible format, please advise.
Only applicants that meet the qualifications will be contacted.
We respectfully request no calls or unsolicited resumes from agencies.

METRO INC. is a food and pharmacy leader in Québec and Ontario. As a retailer, franchisor, distributor, and manufacturer, the Corporation operates or services a network of 953 food stores under several banners including Metro, Metro Plus, Super C, Food Basics, Adonis and Première Moisson, as well as 648 drugstores primarily under the Jean Coutu, Brunet, Metro Pharmacy and Food Basics Pharmacy banners, providing employment directly or indirectly to almost 90,000 people.

Our five customer promises are simply that... promises to provide our customers with the best shopping experience possible. Under each promise are actions that support it.

Our five customer promises:

  • Great quality fresh products
  • The people are great
  • It's easy to shop
  • Customers get what they want
  • Prices are good

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