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Senior Manager Human Resources Dist. Centres


Toronto, Ontario, CA

Position Title: Senior Manager Human Resources Dist. Centres
Requisition ID: 28135
Career Group (ADSP): Distribution Center
Division: Human Resources (01000177) 
Department: Human Resources  
Work Location: METRO ON - 170 THE WEST MALL (#A-WEST) 
Province: Canada : Ontario 
Position Type: Permanent  



This position serves as the Human Resources Business Partner (HRBP) for the Toronto Distribution Centre facilities.   The incumbent is responsible for overseeing and managing the overall Human Resources (HR) function and is responsible for identifying opportunities and implementing and executing all related initiatives, programs and policies for their client group.  The position acts as an HR generalist, providing day to day advice and support to the operations teams in the area of Human Resources and manages a department responsible for payroll administration and HR system activities for the Distribution Centres in Ontario.  


Specific Responsibilities:

  • Act as the HR Business Partner for the Distribution Centres by identifying and providing HR solutions to business issues and alignment with business objectives.  Guide and coach management on employee relations issues in line with Company policies, procedures and best practices.
  • Work collaboratively, and with the centres of expertise as neeeded, to implement the Distribution Centres' and HR business strategy.  Is responsible to develop action plans in support of the Distribution Centres.  Ensures excellence in communication and follow up with the management teams and employees in the facilities which operate 24 / 7.
  • Participate in the development and execution of HR/LR programs or initiatives to meet the needs of the business.
  • Advise and guide management on employee relations issues including performance management, attendance and absence management.  Investigate and resolve complaints and policy non-compliance.
  • Actively collaborates with the Labour Relations department to assist and provide support to the operations team to ensure clarity between the CBA and H.R policies and procedures.
  • Responsible for supporting their client group in executing various HR programs and solutions including performance management, succession planning, and salary administration.  Works in close contact with the various internal HR departments responsible for each discipline. 
  • Oversees the team responsible to manage the integrity of the HR management system, ensuring accuracy, efficiency and compliance with 52-109 audit requirements.  Establishes controls to monitor compliance, including ongoing examination of the system through audits and analysis.
  • Manage the accurate application of collective agreement requirements in the HR management system and accurate payroll processing for approximately 1 600 employees. Ensures systems are updated appropriately and in a timely manner for transactions related to hires, promotions, lay-offs, rate progressions, and terminations.
  • Oversee resolution on issues related to legislative compliance, litigation (wrongful dismissals, human rights complaints, employment standards complaints)  as well as Company policies and procedures.
  • Oversees and manages department customer service standards and develops services or services-improvement processes for area of responsibility.
  • Develops and applies procedures within the department consistent with HR policies, collective agreement requirements and applicable legislation and regulations.
  • Responsible for the preparation, monitoring and achievement of the department budget.
  • Actively participates in related HR/ IT projects up to and including implementation.



  • University degree and 5+ years related experience.  CHRL/CHRP designation is an asset. 
  • Retail Industry and Logistics/Warehousing knowledge and experience an asset.
  • Experience working in a unionized environment
  • Excellent verbal and written skills and ability to communicate effectively with all levels in the organization 
  • Excellent business acumen and proven ability to guide, influence and achieve results through others.
  • Working knowledge of SAP / HR. 
  • Excellent skills in time management, coaching, teamwork, all executed with a high degree of professionalism.
  • Ability to maintain confidentiality of sensitive and competitive data.



The position is responsible for a team of approximately 7 HR and Payroll staff supporting the various Distribution Centres.  The position has external contacts with government agencies such as HRDC, Employment Insurance, Employment Agencies, and Health Care Facilities.    Internally has regular contact with departments including Total Rewards, Talent Management, Health and Safety, Payroll, Loss Prevention, Legal and DC Operations on a variety of issues. 






Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.
Metro is committed to accommodating applicants and employees with disabilities.  Should you require an accommodation or wish to receive this application in an accessible format, please advise.
Only applicants that meet the qualifications will be contacted.
We respectfully request no calls or unsolicited resumes from agencies.

METRO INC. is a food and pharmacy leader in Québec and Ontario. As a retailer, franchisor, distributor, and manufacturer, the Corporation operates or services a network of 953 food stores under several banners including Metro, Metro Plus, Super C, Food Basics, Adonis and Première Moisson, as well as 648 drugstores primarily under the Jean Coutu, Brunet, Metro Pharmacy and Food Basics Pharmacy banners, providing employment directly or indirectly to almost 90,000 people.

Our five customer promises are simply that... promises to provide our customers with the best shopping experience possible. Under each promise are actions that support it.

Our five customer promises:

  • Great quality fresh products
  • The people are great
  • It's easy to shop
  • Customers get what they want
  • Prices are good

Job Segment: Loss Prevention, Retail

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