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Position Title: eCommerce Transportation Manager
Requisition ID: 812
Career Group (ADSP): Administrative
Division: Qc - Stratégie Num. / Commerce en ligne (80069071) 
Department: Marketing and e-Commerce  
Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) 
Province: Canada : Ontario 
Position Type: Permanent  



The Transportation Quality Manager is responsible for planning, organizing and controlling the optimization of material and financial resources to ensure the quality of the online grocery service in Ontario. They will ensure that all delivery standards are respected while managing the budget guidelines.                        
Specific Responsibilities


  •     Travel between stores to ensure standards are adhered to, i.e.. driver uniforms, truck appearance, truck inspections, wrapping etc.…                    
  •     Monitor the utilization of all eComm trucks, efficiency,availability and managing associated costs.  Close follow up with coordinators for trucks maintenance                    
  •     Coordinate fleet documentation by ensuring all documentation is up to date relevant to the vehicles such as ownerships, plates, insurance documentation, expiry date, permits, licensing, Ari Cards                    
  •     Manage all emergency situations that arise with stores and Ecomm Transport Coordinators                    
  •     Manage immediate documented investigation with the contract carrier for all customer and delivery issues.                    
  •     Real time resolutions of in-transit accident issues affecting equipment and ensuring Metro Ontario Risk involvement when required                    
  •     Manage any accident situations that arise involving property damage, damage to our trucks or other vehicles                    
  •     Manage all department costs  and any additional expenses are all within budget.                    
  •     Prepare reports and communication (KPI'S) in order to make sure our efficiency is up to the standard                    
  •     Establish and analyze Key Performance Indicators (KPIs) to assess departmental effectiveness.                    
  •     Work closely with teams in-store to ensure a smooth and optimal operation and achievement of performance requirements.                    
  •     Controls the operating expenses, performance and quality of service provided by transportation partners.                    
  •     Actively participate in the budget process and improvement projects that directly or indirectly affect its service.                    
  •     Identify opportunities to improve workflow processes and implements changes to deliver expected results.                    
  •     Takes a leadership role in helping decision makers make choices about Ecomm Transport.      



  • Autonomy
  • planning
  • decision-making 
  • interpersonal communication
  • strategic thinking
  • ability to adapt to your environment 
  • motivation 
  • management of priorities
  • results orientation                                                                        



  •     Bachelor degree in a related field, Transport Logistics, Administration, management                    
  •     Handle stressful situations in a professional manner                    
  •     Strong attention to details                    
  •      Excellent Oral and written communication and interpersonal skills                     
  •     Knowledge of Office Suite (Excel, Word, Power Point, Outlook)                    
  •     5-8 years in the parcel delivery industry      



Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.
Metro is committed to accommodating applicants and employees with disabilities.  Should you require an accommodation or wish to receive this application in an accessible format, please advise.
Only applicants that meet the qualifications will be contacted.
We respectfully request no calls or unsolicited resumes from agencies.

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