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Coordinator Operations Transportation


Toronto, Ontario, CA

Position Title: Coordinator Operations Transportation
Requisition ID: 17321
Career Group (ADSP): Distribution Center
Division: Logistics and Distribution (80190524) 
Department: Logistics and Distribution  
Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) 
Province: Canada : Ontario 
Position Type: Temporary  



Monitor, control and manage business operations to meet customer expections and company goals.


Must be flexible to work on weekends.


Specific Responsibilities    

• Responsible to Operations Manager

• Ensures that deliveries are on time and go as planned

• Communicates with all store on delays and provide ETA's

• Maintains proper equipment allocations for each distirbution centre as required daily

• Follow up on any equipment failures to ensure timely repairs 

• Monitors and reports on each distirbution centre; time performance, communicates and identifies potential service failures

• Develop and coordinate the tactical transportation plans for multiple customers

• Maintain and verify load information and details for accuracy and availability

• Capture and report on all carrier performance trending

• Respond to customer queries regarding the status of their shipment pickups and delays

• Provide timely communications and customer service functions in a multi-customer environment

• Establish and maintain effective relationships with Metro distribution network through professional and timely communication and inquiry responses

• Prepare related documentation in accordance with the set operational procedures

• Resolve store delivery issues and if necessary elevate to management for resolution

• Assist in incident investigations and determine causes and corrective actions

• Maintain current knowledge of industry standards & practices applicable 

• Interface with a variety of people on both routine and complex issues

• Develop and maintain positive relationships with carriers and service providers

• Required to be cross trained on each function of the sector

• Ensures Department processes and procedures are adhered to

• Responsible for the collection of data for the department KPI's

• Monitor and react to store wait times to reduce cumulative totals



• College or University degree in related field

• 1 -3 years previous experience in the Transportation industry 

• Experience needed SAP, JDA, all MS office applications

• Excellent Oral and written communication and interpersonal skills 

• Handles high stress situations in a professional manner

• Ability to speak French an asset



• Distribution Centres staff and  management
• The contract carrier operations staff and management
• Suppliers, vendors and Government departments


Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.
Metro is committed to accommodating applicants and employees with disabilities.  Should you require an accommodation or wish to receive this application in an accessible format, please advise.
Only applicants that meet the qualifications will be contacted.
We respectfully request no calls or unsolicited resumes from agencies.

METRO INC. is a food and pharmacy leader in Québec and Ontario. As a retailer, franchisor, distributor, and manufacturer, the Corporation operates or services a network of 953 food stores under several banners including Metro, Metro Plus, Super C, Food Basics, Adonis and Première Moisson, as well as 648 drugstores primarily under the Jean Coutu, Brunet, Metro Pharmacy and Food Basics Pharmacy banners, providing employment directly or indirectly to almost 90,000 people.

Our five customer promises are simply that... promises to provide our customers with the best shopping experience possible. Under each promise are actions that support it.

Our five customer promises:

  • Great quality fresh products
  • The people are great
  • It's easy to shop
  • Customers get what they want
  • Prices are good

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