Retail Systems Support Specialist

Joining our team has its advantages:

- Flexible schedule to promote work/life balance

- Telecommuting in hybrid mode

- Group insurance from the first day

- Very competitive pension plan

- Generous holiday policy

- Personal days

- Employee Assistance Program

- Free parking

- Opportunity for professional development

SUMMARY:

The Retail Systems Support Specialist is responsible for the implementation and support of all POS and Backoffice hardware and software applications in existing and new stores. They must be able to adapt to new technology having sound technical and project management skills. Works closely with the Quebec IT team. Must follow Corporate guidelines and policies
 

SPECIFIC RESPONSIBILITIES

- Help Desk support for stores on a rotational basis achieving 85% service level.

- Support stores related Telephone issues (helpdesk role)

- Provide level 3 support for after hours “on call” pager support for stores on rotational basis.

- Coordinate service calls with Vendors for Cat 5/6 cabling, POS installation, Scanner Scale certifications, Service Department Scale installation.

- Coordinate the installation activities of hardware components in Reno’s, New Stores, Ecomm dept. POS controllers, Server, BDMS Workstations, Access Points Symbol Ordering Guns, Printers and POS terminals, etc.

- Work in conjunction with Store Design to review the blueprints of offices at new stores and make changes if necessary.

- Ordering Equipment for new and existing stores with regular follow up.

- Work closely with the Project Managers at new store openings to ensure timelines are kept for hardware installations.

- Responsible for ordering ISP for new stores and installation of routers and modems.

- Create / Update documentation for projects.

- Assist the Manager of Retail Systems Support with ongoing new projects

- Technology deployment for assigned stores.

- Personalize and configure the system for the specific needs of the store.

- Order Global Payment, Merchant ID and Pin Pad installations.

- Set-up hardware reconfiguration, if required.

-Work with Maintenance Project Manager for store closures to ensure appropriate IT equipment is returned to appropriate vendors

- Hardware trouble shooting.

QUALIFICATIONS

- Post secondary education

- Retail background an asset

- Telephone knowledge an asset

- Blueprint reading an asset

- Adapt easily to change – schedules and technology

- Sound technical skills

- Project management skills

- Strong communication skills

- Ability to meet deadlines

- Troubleshooting and escalation

- Team Player

- Self motivation

- Travel and after-hours support